Question 1

What are your operating hours?

Accepted Answer

Our stores are open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 6:00 AM to 10:00 PM.

Question 2

Do you offer delivery services?

Accepted Answer

Yes, we offer delivery services within Nairobi. Please contact our customer service for more details.

Question 3

How can I join the Kassmatt loyalty program?

Accepted Answer

You can register for our loyalty program at any of our store locations. Just ask one of our staff members to assist you.

Question 4

Do you accept mobile money payments?

Accepted Answer

Yes, we accept M-Pesa payments at all our stores.

Question 5

Can I place a special order for items not found in the store?

Accepted Answer

Yes, we accept special orders for certain items. Please speak to our store manager for assistance.

Question 6

Do you have a return policy?

Accepted Answer

Yes, we have a 7-day return policy for most non-perishable items, provided they are in their original condition and packaging with receipt.

Frequently Asked Questions